Refund policy

RETURNS AND REFUNDS

We aim to send products in perfect condition. Occasionally, problems can arise, items may be damaged in transit. In the unlikely event this happens please contact us as soon as possible. We will be able to advise if we can replace or refund the product.

REPORTING A PROBLEM

Please contact our Customer Service Team shop@chestermodelcentre.com if your order is faulty or damaged. Quoting your order number and details of your problem. We aim to contact you back within the hour, but during busy times this could be up to 2 working days.

RETURNING PRODUCTS AND ISSUING REFUNDS

If an item is faulty or damaged please contact our customer service team by email at shop@chestermodelcentre.com and they will asses the situation and if a return is authorised they will supply you with a return address. We will request that you return the item(s) to us within 14 days. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have. 

Cancellations

You have the right to cancel your order either by calling us or emailing us no more than 14 days after you receive the order.

The item(s) you return must be unused and in their original condition and they must be sent within 14 days of the cancellation of the order by recorder post.

The cost of the return is to be met by yourself and all returns must be sent to the address provided.

Refunds on returned items will be made within 14 days of us receiving the item(s) as long as all the conditions above are met. Items returned without prior contact with ourselves will not be refunded.